Front Office Manager

SLH Relais Roncolo 1888 — Reggio Emilia, Italy — 2027 Summer Season

Key Responsibilities:

•     Coordinate and supervise the Front Office team, ensuring excellent hospitality standards

•     Manage the reservations cycle and rates in collaboration with Management

•     Train, motivate and organize shift schedules for Front Office staff

•     Handle complaints or special requests promptly and discreetly

•     Ensure correct use of the PMS and check-in/check-out procedures

•     Collaborate with other departments to ensure full guest satisfaction

Requirements:

•     Previous experience in a similar role, preferably within Small Luxury Hotels or Leading Hotels of the World properties

•     Excellent command of Italian and English; knowledge of other languages will be considered an advantage

•     Excellent command of hotel PMS software; knowledge of the Scrigno PMS is a plus

•     Leadership, organizational and problem-solving skills

•     Flexibility and availability to work shifts, weekends and public holidays

•     Residency in the Reggio Emilia or Parma area will be considered a preferential requirement

What we offer:

•     Fixed-term contract, from March to October

•     Accommodation available